1 Day to 2018 – Path Consulting Transforms to Outcome-Based

It’s tomorrow. I can smell it already. I can feel it in the air particles I feel around my skin as I walked down the sidewalk last night. I can’t wait for this new year to begin. I feel deep envy for my Aukland people. 🙂

I’ve spent 18 days counting down to 2018. In all this time, while serendipity inspired some topics [as expected] in the weeks building the topics list for the 18 pieces [manifesting intentionality], I’m thinking deeply about my 30 month anniversary of E~B Strategy on January 8. I’m thinking about how one core part of my work has evolved in this short time.

I’ve talked with a number of people in recent months about my Path Consulting work: missions, methods, framework, paradigms, values and integrity, honesty and self-awareness, intentionality, listening to hear, wrapping intuition around connections, fostering rich humanity, and some more gory items like costing, billing, overhead, deliverables, parameters, value for money, timelines, KPIs, rules of engagement, endpoints, outcomes and the value of time.

I keep up. I’ve read what other consultants are into lately. I monitor some local ones who have pulled it together, including new and exciting people like Emilie Clark who has leapt out of radio and into female empowerment coach. I’ve read field trainers, some who’ve got it together because the focus is on clients and their outcomes not billable hours, some who sound like carnival hawkers, some sounding like those teaching us how to buy real estate with no money down, some encouraging us to find ways to extend engagements with clients to keep them paying longer. Sigh.

As much as the Path Consulting frame in the past has been about outcomes, I’ve turned around the entire billing model so that outcomes are also at the centre, and the engagement revolves around that endpoint instead of the hours.

You don't have to be alone on your journey!
You don’t have to be alone on your journey!

I’ve moved the 6-month billing span to 4 months with free subsequent months. Literally, the only reason I’ve seen from people opposed to outcome billing is that they fear not getting paid for ALL the hours they put in. That’s it. Our time is valuable, sure. But clients aren’t marks, with long-term cashflow value. They’re real, human people who have goals and need help along the Path to level up. They can’t always portage their canoe by themselves.

Consultants are supposed to work towards meaningful outcomes, deliverables that provide value for the people who are investing their cash money into their Path. If we can’t mutually pin down viable, credible, deliverable outcomes, then we don’t know what we’re doing. And that’s on us.

Altering the billing model to support outcomes being at the centre removes the brutal, luring conflict of interest consultants are sometimes tempted by: milking clients in perpetuity. Ethics matter, so does integrity.

Path Consulting isn’t medical treatment or mental health therapy. It isn’t coffee with siblings, cousins or friends. It’s not a decades-long mentorship relationship. It’s not cultivating secret confidantes.

It’s optimizing work-life-vocation-volunteering balance. It’s about helping people become more whole, more contented. And while the process lasts a lifetime, clients shouldn’t be on the hook to us financially for the rest of their lives. That’s what multi-level marketing schemes are for. No thank you.

So 2018 is the year to put outcomes first, in all ways, including/especially the financial aspect of the engagement.

That’s where the value is. That’s where the humanity lies. That’s how we map the integrity.

And that’s how we build futures.

You don't have to portage your canoe on your own! I've got your back.
You don’t have to portage your canoe on your own! I’ve got your back. [“End of the Portage” – Winslow Homer]

Social Innovation Hub Inspiration, 5/5

GRAINWelcome to part 5 of 5!

Last Wednesday I spent the evening being rather impressed with a number of social enterprise groups at the Social Innovation Hub, run by UBC and Coast Capital Savings Credit Union.

In a world where it’s hard to pin down a non-cynical definition of “social enterprise,” Wednesday night was refreshingly simple. Each enterprise was deeply personable. Each had their story, a compelling narrative that resonated with the audience. Each knows that in the 21st century, we are increasingly more aware of the values inherent in our consumption. We gravitate towards those who share our values and away from those incapable of expressing values.

This week, I’m going to share with you the 5 groups who presented last week. I love what each of them is doing. And you likely will too!

Fifth up on Wednesday night was…

Who: EatGrain
What: Dry Goods For Fresh People. We bring a fresh approach to dry goods. All Canadian.
Web: https://www.eatgrain.ca/
Contact/Mailing List: https://www.eatgrain.ca/pages/contact
Twitter: https://twitter.com/eatgrain

Promo: Grain sources, sells and mills 100 per cent Canadian grains and beans, aiming to reconnect customers with the sources of their dry goods. GRAIN rejects conventional practices of processing, storage and distribution.

  1. Because family farms matter and it’s hard for us to individually get direct connection to those making our staples.
  2. We can’t raise the bar on improving the ingredients in our life without knowing more about sourcing, processing, storage and distribution.
  3. Because learning the stories of individual farmers expands our interconnected narratives.

And for context, below are my tweets and retweets from the night. Enjoy!

I’m at ebStrategy.org.